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Community involvement in rural power distribution through M/s Xavier Institute of Management,
Bhubaneshwar is being experimented in 3 O&M sections -
Nonavinakere in Tiptur Taluk, Budigere in Devanahalli Taluk, Kaiwara in Chintamani
Taluk.
This is done as a pilot project and is in force since 70 months and has resulted in improvements in attending to customer complaints and also in revenue collections.
Further, a pilot scheme involving Grama Panchayats for revenue collection and improvement in customer service has been started in two Grama Panchayats – Karahally in Devanahalli Taluk and Konagatta in Doddaballapura Taluk in September 2002 and a memorandum of agreement has been entered between BESCOM and the two Grama
Panchayats. Elsewhere also community involvement are
being solicited. Interactions with people and elected representatives
is being increased.
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