Every Customer of BESCOM has a right to expect good service. Our endeavour is to provide you the best customer service.

On our part we wish to open, transparent and responsive. But, we do need your active participation. A customer who asserts his rights and insists on good service will catalyse our effort. Do send us your suggestions to us, make a complaint to the appropriate authority and get redressal within the time. Complain boldly on corruption and discourtesy. Help us to help you. Fill up the online customer grievance form.

BESCOM has the privilege of lighting lacs of homes, industries, farms and commercial establishments. We have a procedure for handling complaints from consumers. The consumer can also approach BESCOM in the event of failure or delay.  Read our consumer grievance handling procedure.

There might be some ups and downs in attending your complaints. You are also likely to come across situations where the field officers may not live always live upto your expectation.In case your complaints are not attended to by the officials or proper redressal not provided, you are at liberty to approach the higher authorities mentioned in our contact directory. We assure you that your complaint will receive due and diligent attention and an early response.